Return and Refund Policy – Shreeji Shringar

At Shreeji Shringar, customer satisfaction is our top priority. While we ensure the highest quality in our products, we understand that issues may occasionally arise. Please read our Return and Refund Policy carefully before making a purchase.

1. GENERAL POLICY

  • All sales are final. We do not offer returns, exchanges, or cancellations unless the product is damaged or defective.

  • Orders cannot be cancelled or modified once confirmed. Customers must carefully review their order details before placing an order.

  • Customized products (personalized items, custom sizes, or made-to-order items) are non-returnable and non-exchangeable under any circumstances.

  • Products purchased during clearance sales or special promotions are non-returnable and non-refundable.

2. ELIGIBILITY FOR RETURNS & EXCHANGES

A return or exchange request will only be accepted under the following conditions:

2.1 Eligible Products

  • Defective or damaged products: If the item received is broken, defective, or significantly different from what was ordered.

  • Incorrect items: If the wrong product is delivered.

  • Incomplete orders: If any part of the order is missing.

2.2 Non-Eligible Products

  • Products that match the size chart, description, or specifications provided on the website.

  • Products that have been used, washed, altered, or damaged by the customer.

  • Items purchased from restricted categories, including:

    • Laddu Gopal furniture

    • Jewellery section

    • Handicraft items

  • Products priced below ₹1000 (except in cases of defects, which require an unboxing video).

  • Orders placed using discount codes, promotional offers, or referral benefits.

  • If the buyer is unable to use the product due to personal reasons.

3. RETURN & EXCHANGE REQUEST PROCESS

Step 1: Contact Customer Support

  • Raise a request within 7 days of delivery by contacting our support team via email or phone.

  • Requests via social media will not be accepted.

Step 2: Provide Necessary Evidence

  • An unboxing video is mandatory to verify claims of damage, defects, or missing items.

  • Photos of the product and packaging may also be requested.

Step 3: Return Approval & Shipping Instructions

  • Once approved, customers must ship the item back within 7 days.

  • Returns must be in original packaging, unused, and must include all tags and receipts.

  • The buyer is responsible for return shipping costs unless the product is defective or incorrect.

Step 4: Inspection & Resolution

  • After receiving the returned product, we will inspect it and notify you of our decision.

  • If approved, a replacement or refund will be issued as per the policy.

  • If rejected, the product will be shipped back to the customer at their own expense.

4. REFUND POLICY

  • Refunds are processed within 7–15 business days after product verification.

  • Shipping and payment gateway charges are non-refundable.

  • A 5% to 10% deduction may apply for processing and gateway fees.

  • Refunds will be made via the original mode of payment:

Payment Mode Refund Mode
Credit Card / Debit Card Credit Card / Debit Card
IMPS / Net Banking IMPS / Bank Transfer
UPI UPI

  • If a replacement is unavailable, a refund will be issued with applicable deductions.

5. SHIPPING & RETURN COSTS

  • Customers must bear return shipping costs unless the return is due to our error (wrong or defective product).

  • Reverse pickup will be attempted twice. If unsuccessful, the customer must return the item at their own expense.

6. SPECIAL CONDITIONS & EXCEPTIONS

6.1 Damaged & Defective Products

  • Only products proven to be damaged during shipping or defective on arrival are eligible for return.

  • If a product is found defective after use, it will not qualify for return.

6.2 Refund for Unavailable Replacements

If a replacement is unavailable, customers can choose:

  • A refund with 5% deduction for processing fees.

6.3 Responsibility for Returns

  • If a returned product is damaged due to poor packaging by the customer, the return will be rejected.

  • If the product is found to be in unacceptable condition, the return will be denied and the product returned at the customer’s expense.

7. FRAUDULENT CLAIMS & POLICY VIOLATIONS

  • We reserve the right to refuse returns or refunds for claims that appear fraudulent, abusive, or inconsistent with our policies.

  • Repeated return attempts for non-defective products will lead to account restrictions.

  • If a promotional discount code was used, the discount amount will not be refunded in case of cancellations.

8. DISPUTE RESOLUTION & POLICY CHANGES

  • All return and refund disputes will be handled at the company's discretion and in accordance with our policy.

  • Legal jurisdiction: Any legal matters will fall under the courts of Ahmedabad, Gujarat, India.

  • We reserve the right to update this policy at any time without prior notice.

9. CONTACT US

For return and refund-related queries, contact us via:
Email: infoshreejishringar@gmail.com
Phone: +91 81550 99888
Business Hours:  Mon–Sat, 10 AM – 7 PM

🔹 KEY HIGHLIGHTS OF THE POLICY

  • Returns accepted only for defective/damaged products (with proof).

  • Unboxing video is mandatory for return requests.

  • Requests must be raised within 7 days of delivery.

  • Refunds take 7–15 business days after approval.

  • Shipping & payment charges are non-refundable.

  • Reverse pickup is attempted twice; afterwards, the customer must ship the item themselves.

  • Customized and clearance sale products are non-returnable.